The Privacy Policy and Terms & Conditions are provided in English. The English version is the version that applies.
Privacy Policy
Last updated: 21 September 2026
This Privacy Policy explains how Gr8works Pty Ltd (ABN 70 694 008 912) ("Gr8Log", "we", "us" or "our") collects, uses, stores and discloses your personal information when you use the Gr8Log mobile app and this website (together, the "Service"). We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. Information we collect
Depending on how you use the Service, we may collect:
- Account information: your name, email address and password (or your Google account identifier if you sign in with Google), and your business or organisation details.
- Vehicle information: details such as registration, make and model, odometer readings and how each vehicle is used.
- Trip and location information: start and end locations, routes, dates, distances, trip purpose and whether a trip is business or personal. If you use GPS trip tracking, we collect your device's location while tracking is running.
- Expense and receipt information: expense amounts, categories, dates, GST amounts, and receipts or documents you upload (which may include images).
- Subscription information: your plan, trial and billing status. Subscription payments are processed by Stripe or, where you subscribe through an app store, by that app store. We do not store your full payment card details.
- Device and usage information: device type, operating system, app version, IP address, crash reports and how you use features, so we can keep the Service working and improve it.
- Communications: messages you send us for support or feedback.
2. How we collect it
We collect information directly from you (when you register, enter records or contact us), automatically through your use of the app (such as location while tracking and device data), and from third parties you choose to connect, such as Google sign-in.
3. Why we use it
- To provide the Service: recording trips, calculating kilometres, storing expenses and receipts, and generating reports.
- To manage your account, free trial and subscription.
- To provide support, send service messages and respond to enquiries.
- To maintain security, prevent misuse and fix problems.
- To improve and develop the Service.
- To meet our legal obligations.
We do not sell your personal information.
4. Location data
Gr8Log uses location information to record trips and distances. You control location permissions through your device settings and can enter trips manually instead. If you turn off location access, GPS tracking will not work, but the rest of the Service remains available.
5. Who we share information with
We share information only where needed to run the Service or where you direct us to:
- Service providers who help us operate the Service, such as cloud hosting and storage, authentication, analytics, crash reporting, customer support, and payment or app store providers.
- Map and address-search providers (for example Google Maps) so we can show routes and suggest addresses. Locations you enter may be sent to these providers for that purpose.
- Your accountant or other people you choose when you export or share a report.
- Authorities or advisers where required or permitted by law, or to protect our rights.
- A buyer or successor if our business is sold or restructured, in which case this policy will continue to protect your information.
6. Overseas disclosure
Gr8Log is intended for use in Australia only. We do not disclose your personal information to overseas recipients for their own purposes. However, some of the service providers we rely on, such as Stripe (payments) and Google (sign-in and maps), may process limited information on servers located outside Australia. Where that happens, we take reasonable steps to ensure the provider handles your information consistently with the Australian Privacy Principles.
7. Storage, security and retention
We use reasonable technical and organisational measures to protect your information from misuse, interference, loss and unauthorised access. No system is completely secure, so please use a strong, unique password and keep your device secure. We keep your information while your account is active and for as long as needed to provide the Service or meet legal obligations, then delete or de-identify it. Records you may need for tax purposes are yours to export before you close your account.
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the OAIC as required under the Notifiable Data Breaches scheme.
8. Accessing, correcting and deleting your information
You can view and edit most of your information in the app. You may ask to access or correct personal information we hold about you, or ask us to delete your account and data, by contacting us using the details below. We will respond within a reasonable time and may need to verify your identity first.
9. Children
The Service is intended for people who are 18 or older and is not directed at children. We do not knowingly collect personal information from children.
10. Website cookies and analytics
Our website may use cookies or similar technologies for basic functionality and to understand how visitors use the site. You can control cookies through your browser settings.
11. Not tax advice
Gr8Log is a record-keeping tool. Information shown in the app or in reports is not tax, accounting or financial advice.
12. Changes to this policy
We may update this policy from time to time. We will post the updated version here with a new "last updated" date and, for significant changes, notify you through the app or by email.
13. Contact and complaints
For privacy questions, access requests or complaints, email us at support@gr8log.com. We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Terms & Conditions
Last updated: 21 September 2026
These Terms & Conditions ("Terms") are an agreement between you and Gr8works Pty Ltd (ABN 70 694 008 912) ("Gr8Log", "we", "us" or "our") and apply to your use of the Gr8Log mobile app and website (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
1. The Service
Gr8Log is a vehicle logbook and travel expense record-keeping app. It helps you record trips, kilometres, vehicle-related expenses and receipts, and produce reports. Features vary between the Solo and Pro plans.
2. Not tax, accounting or financial advice
Gr8Log is a record-keeping and calculation-support tool. It does not provide tax, accounting, legal or financial advice. Figures, comparisons and reports are estimates based on the information you enter. Tax treatment and eligibility depend on your individual circumstances. You are responsible for confirming your eligibility, your deduction and your record-keeping obligations with your accountant, a registered tax agent or the Australian Taxation Office (ATO). We do not guarantee that any report will be accepted by the ATO or any other authority.
3. Eligibility and accounts
You must be at least 18 years old and able to enter a binding contract. You must provide accurate information, keep your login details secure, and are responsible for activity under your account. Tell us promptly if you suspect unauthorised access. On the Pro plan, you are responsible for the users you add to your account.
4. Free trial, subscriptions, billing and cancellation
- Free trial: new users may start a 3-day free trial. If you do not cancel before the trial ends, your subscription automatically continues as a paid subscription and the first payment for your selected plan will be charged to your payment method at the end of the trial.
- Plans and prices: Solo and Pro plans are offered monthly or annually at the prices shown when you subscribe. Prices are in Australian dollars. We may change prices for future billing periods with reasonable notice.
- Billing: subscriptions renew automatically at the end of each billing period until cancelled. Payments are processed by Stripe or, where you subscribe through an app store, by that app store's payment system. The payment provider's terms also apply.
- Cancelling a monthly plan: you can cancel at any time by changing your plan or cancelling in the app. Cancellation takes effect from the following month: you keep access until the end of your current paid month and will not be charged again.
- Annual plans: you can turn off renewal at any time in the app, but no refund is given for the unused part of an annual subscription.
- No refunds: fees are non-refundable, including for partly used periods. This does not limit any right to a refund, repair, replacement or other remedy that you have under the Australian Consumer Law or other law that cannot be excluded.
We will always show the price, billing period and renewal terms before you subscribe, and we will not use misleading or hidden subscription terms.
5. Your data and responsibilities
You own the data you enter into Gr8Log. You give us a licence to store, process and display it as needed to provide the Service. You are responsible for the accuracy and completeness of your records, for the receipts and documents you upload, and for keeping your own backups and any records the law requires you to keep. Please export important records regularly. How we handle personal information is explained in our Privacy Policy.
6. GPS and location accuracy
GPS tracking depends on your device, its settings, signal quality and battery management. Distances and routes may be inaccurate or incomplete. Please check your trips and correct them where needed.
7. Acceptable use
You agree not to: use the Service unlawfully or to record false or misleading information; attempt to access other users' data or interfere with the Service; copy, reverse engineer or resell the Service; upload malicious code or unlawful content; or use automated means to access the Service except as we permit.
8. Intellectual property
The Service, including the Gr8Log name, logo, software and design, belongs to us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the app for your own business purposes while you comply with these Terms.
9. Availability and changes
We work to keep the Service available and secure, but it may be unavailable from time to time due to maintenance, outages or factors outside our control. We may update, add or remove features. Where a change materially reduces a paid feature, we will give you reasonable notice.
10. Australian Consumer Law and liability
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies those guarantees or any other right or remedy you have that cannot lawfully be excluded. Subject to that, and to the extent permitted by law: the Service is provided on an "as is" and "as available" basis; we are not liable for indirect or consequential loss, loss of profit, or loss arising from your reliance on estimates or reports, or from tax outcomes; and where our liability cannot be excluded, it is limited, at our option, to resupplying the Service or paying the cost of having it resupplied.
11. Suspension and termination
You may stop using the Service and close your account at any time. We may suspend or end your access if you seriously or repeatedly breach these Terms, if required by law, or to protect the Service or other users. Before closing your account, export any records you want to keep.
12. Changes to these Terms
We may update these Terms from time to time. We will post the updated version here and, for material changes, notify you through the app or by email. Continuing to use the Service after the effective date means you accept the updated Terms.
13. Governing law
These Terms are governed by the laws of Australia, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), which applies nationwide. Nothing in these Terms limits your rights under the Australian Consumer Law, including in relation to misleading or deceptive conduct and unfair contract terms. You and we submit to the non-exclusive jurisdiction of the courts of Australia. The Service is intended for use in Australia only.
14. Contact
Questions about these Terms? Email us at support@gr8log.com.
