GR8LOG · Account and data requests

Request account deletion

You can request deletion of your GR8LOG account and associated personal data here, even if you have uninstalled the app or cannot sign in.

What happens next

1. Support reviews the request and verifies that you are entitled to act for the account. If you no longer have access to its email address, explain this in your request.
2. We confirm the scope, any effects on an organization or other members, and any records that must be retained before processing.
3. Support confirms the outcome, including any remaining processing or retained data. Sending an email does not immediately erase your account.

Do not send passwords, one-time codes, card details or identity documents in your initial email.

Account and organization data

Your request covers your account profile, preferences, access and associated personal data. Organization records can include vehicles, trips, expenses, receipts and other uploaded documents. If you own an organization, tell us whether your request also includes closing it. We will confirm the impact on other members and shared records before taking that action.

GR8WORKS PTY LTD retains the minimum financial evidence needed for its own membership sales, invoices, refunds, taxes, platform fees and settlements for at least seven years after the covered transaction is completed. A specific legal, tax or unresolved-dispute requirement may require longer retention. Deleting an account does not restart this period. This financial exception does not apply to all customer trips, uploaded documents or personal profiles.

Some payment, tax, security and audit records may need to be retained. We will explain which records remain, why and the applicable retention period when responding to your request. See our Privacy Policy for general information about data handling.

Subscriptions

Deleting an account or uninstalling an app does not automatically cancel a subscription. Manage cancellation with the provider you used: Google Play, Apple, or GR8LOG Billing for a website subscription. You can submit a deletion request before cancellation is complete; ask support if you cannot access billing.